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Installing your solar panels

Learn what to expect when ZEN Energy comes to install your new solar energy system.

Answer: Solar energy systems are pretty much maintenance free. The only things you should really consider on a regular basis are to ensure that your solar panels are clean and free of any dust or debris, and to make sure that any trees or vegetation are pruned as necessary to minimise shading on your panels.

Answer: In a blackout, your solar energy system will stop producing electricity. This mandatory safety measure is imposed to protect people that might be working on the poles and wires in your area to restore power during the blackout. As soon as power is returned to the grid, the ability to generate electricity from your solar panels will return.

If you have an energy storage system connected to your property, you may be able to have some electricity in the event of a blackout. However, the exact amount of energy you will have, what you can power, and for how long, will depend on a range of factors. Your ZEN Energy consultant can take you through the options that are available for blackout power from the energy storage solutions we provide.

Answer: In most circumstances, there will need to be some alteration to your existing electricity meter as part of a solar or energy storage installation. The exact type of alteration will depend on a range of factors, but will typically be anything from a simple reprogramming for newer meters through to a full meter replacement and upgraded for older meters. ZEN will submit all the necessary paperwork on your behalf. Unless your retailer tries to contact you regarding your account with them, you will not need to do anything through this process. ZEN arranges the necessary meter work on your behalf, and we will advise you of the date it will all happen once we have been advised.

Answer: We use only proven, reliable products that we are happy to put our name to and would be happy to have on our own properties. We also make sure that every product we offer is backed by strong warranties direct from the manufacturers. At the time of your quotation, your ZEN Energy consultant will outline which panels and inverters we have chosen for your solution, and their warranties.

Answer: The answer to this really depends on how and when you use energy. Thanks to the fall in solar panel prices over the years, the days of having to have all of your solar panels north-facing to make sure you produced enough energy to justify the cost of your system are gone, and its now just as important to make sure your panels match your energy usage. For example, having solar panels on your east facing roof aspects is perfect for those that use a lot of energy in the morning as they will capture the morning sun and give you electricity when you need at most. And similarly, having some of your solar panels on west facing roof aspects is perfect if you use a lot of energy in the afternoon or early evening, as many people do in summer to cool down their house at the end of the day. A mix of east, west, and north facing panels is often a good mix to provide you with clean and green solar energy throughout the day, and if you include energy storage then this mix also helps give your battery a nice consistent stream of energy to collect throughout the day.

This is why we ask the questions that some other companies might not, to understand your specific needs and select a solution to suit. As always, your ZEN Energy consultant will be the best person to recommend how solar panels should be placed on your property.

Answer: The type and size of energy storage system that is best for you will depend on several factors, such as how and when you use energy, how much (if any) solar energy you currently send back to the grid, how much backup power you need in the event of a blackout, and site factors such as the details of any existing solar energy systems at your property and the available space for an energy storage system. Its also important to know that solar energy and energy storage systems are sized differently, so having a 5kW solar energy system doesn’t mean you need a 5kWh energy storage system. Your ZEN Energy consultant will be able to help guide you through the options and determine a solution that fits your needs and budget.

Answer: The type and size of solar energy system that is best for you will depend on several factors, such as how and when you use energy, how much you pay for that energy, and site factors such as you available roof space, the orientation of your roof, and issues such as shading. Your ZEN Energy consultant will be able to help guide you through the options and determine a solution that fits your needs and budget.

Answer: The ability to add more panels or energy storage to your existing solar energy system will depend on a few factors, such as receiving the appropriate approvals from your distributor, on suitable solar panels still being available (if you are looking to add more panels), and on any upgrades meeting current Australian Standards. If you are just looking to add panels to your existing system, nowadays the most cost-effective option is often just to add a second solar energy system to your property that sits side-by-side with your current system.

Please be aware that upgrading your system with more panels or energy storage may also result in losing your current feed-in tariff, and the requirements for adding panels or energy storage may differ from state to state. A ZEN Energy consultant will be able to take you through these requirements and guide you down the best path.

Answer: All solar energy solutions provided by ZEN can have energy storage added to them at a later stage. This means you can make an investment in solar panels and start saving on your bills today, with complete confidence that you’ll be able to update to energy storage down the track if you want to.

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Zen Energy PTY LTD

Sustainable Industries Education
Centre TAFE SA
Building 5, Level 2, Suite 5.2.1
1284 South Road
TONSLEY SA 5042

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