Welcome to our Impact Report 2024.

We stand by what we said in our first report – every fraction of a degree matters. We must remain committed to the renewable energy transition to mitigate increasingly worse impacts of climate change on people and planet – every 0.1° of warming from now exposes around 140 million more people to dangerous heat.

As we begin developing our own renewable energy projects, we recognise the transition needs the support of impacted communities. Our research shows that despite 57 per cent of Australians believing the renewable energy transition will bring benefits, there remains more to be done to work with communities to accelerate the transition. Our purpose mandates that we work with communities towards a just transition for all people and hence our reporting journey reflects our ongoing and increasing efforts to ensure our work benefits people – from ZEN people and our customers, to suppliers and contractors, to the First Nations peoples and communities in the locations we work.

We recognise the increased governance requirements needed to ensure our project development is successful.

We have adjusted our business structure and leadership team to drive our project developments forward, alongside improved risk processes and reporting. We are preparing for mandatory climate-related financial disclosures introduced by the Federal Government and will progressively begin to report against the new requirements.

As we begin to encounter the full stresses and strains of the transition, we remain resolute. We will continue to drive the uptake of renewable energy. We will continue being a positive force for people and planet. We will see more action from governments and businesses. We will make this work.

THIS IS TRANSITION.

ESG Report 2023.

Welcome to our second Environmental, Social and Governance (ESG) Report. We report on the progress made against our commitments and achievements over the last year and detail new targets and strategies for the future.

Since becoming Australia’s first 1.5°C electricity retailer, we have begun to reflect on how we can help create a 1.5°C world for everyone, and what this world looks like. We also recognise that no part of ZEN operates in isolation, and this thinking forms our sustainability reporting plans. Alongside the recent release of International Financial Reporting Standards Foundation (IFRS) S1 and S2 standards from the International Sustainability Standards Board (ISSB), and the upcoming Australian Sustainability Reporting Standards, we believe that by presenting a fuller picture of our business, we can more accurately account for our impact. Going forward, we aim to more tightly align our reporting with these standards, as well as the Integrated Reporting Framework established by the IFRS.

*For the ESG Report 2022, ZEN engaged one of Australia’s leading ESG report specialists, Currie Communications, to assess the report using the globally recognised Global ESG Monitor (GEM) methodology. GEM ranks organisations based on the clarity and relevance of their ESG reports. After being extensively assessed against a benchmark comprising the top 50 ASX companies (2019 reporting sample), ZEN Energy’s ESG report has ranked at the top, scoring 50.

ZEN has commissioned quarterly, national qualitative and quantitative public opinion research conducted by highly regarded research firm, Essential Media.

As Australia’s first 1.5°C energy retailer, we will continue to stay across key issues impacting Australia’s energy transition, by asking Australians and sharing our findings with them.

Each quarter’s research will focus on a theme topical for the energy transition to enable a deeper exploration of people’s opinions and motivations behind the issues and concerns raised only at the surface level in other opinion research.

We will use the results to continually refine and enhance how we engage with our key stakeholders as we accelerate Australia’s journey to becoming a renewable energy Superpower.

ZEN gives to organisations whose purpose is consistent with our own and our values. Our giving includes financially, supporting our employees’ in paid volunteer days, as well as their varied expertise.

Our latest ESG report provides the framework for our decision-making.

We believe a purposeful giving program is a powerful tool for driving sustainability. It also reflects our staffs’ wishes.

ZEN seeks to play a leadership role in securing a 1.5°C world for all. We pursue this through the business partnerships we form to achieve their own sustainability goals and drive down carbon emissions. A purposeful giving program is a further example of our holistic approach to achieving positive change.

OUR CURRENT COMMUNITY PARTNERS

PREVIOUSLY SUPPORTED PARTNERS

As Australia’s first electricity retailer to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C, we are committed to working with like-minded organisations to make our bold sustainability commitment a reality. This includes some of Australia’s most forward-thinking large energy users and world-leading renewable energy developers and investors.