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Customer Engagement Officer, Adelaide
Customer Engagement Officer
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable
energy Superpower and is Australia’s first energy company to have
a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
About the Role
Reporting to ZEN’s Customer Relations Manager, you will be the first point of contact for ZEN Energy’s Retail Electricity Customers’ day-to-day enquiries. Working right at the forefront of our business, the Customer Engagement Officer is responsible for providing a fantastic customer experience to our valued clients with a friendly, process driven, and solution focused attitude.
What we will ask of you
CUSTOMER EXPERIENCE & CULTURE
• Professional handling of all phone, email & portal enquiries
• Identify and explore our customer needs through engaging with the regularly and forming strong relationships
• Make professional recommendations to all clients that are solution/data based
• Respond to all customer enquiries within a reasonable timeframe
• Actively engage on improving our team’s level of communication, productivity, and service
• Provide weekly updates on opportunities to improve the customer experience via customer satisfaction feedback
CUSTOMER SERVICE EXCELLENCE
• Mange payment enquiries, including allocation, reconciliation, and reporting
• Follow-up with customers, as required, on payments
• Manage roll-In/ Out Requests
• Billing Enquiries and updating of customer account details
• Deliver updates and reports to customers
• Understand general contract terms for respective customers
• Accurately capture and record of customer data in ZEN systems
IMPROVING OUR CUSTOMER SERVICE
• Identify improvement opportunities that will deliver a tangible, positive customer impact, and improve ZEN’s operational efficiencies through streamlining processes
• Help to create a culture that focuses on positive customer outcomes and performance in everything we do!
STAKEHOLDER RELATIONSHIPS
• Maintain peer and existing stakeholder relationships
• Demonstrate good communication, cooperation and coordination and active participation with the wider customer relations team and broader ZEN business, including finance, operations, billing and settlements departments.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you do and be ready to laugh and have fun at work.
Education and Qualifications
• Recently completed an undergraduate degree in business or marketing.
Skills and Experience
• Ability to engage effectively with relevant internal and external stakeholders
• Passion and initiative, an eye-for-detail, and be outcome driven
• Strong attention to detail and very organised
• Excellent oral and written communication skills and the ability to engage relevant internal and external stakeholders
• Experience negotiating appropriate resolutions to escalated customer enquiries
• Office admin experience or demonstratable skill set
• Working knowledge, understanding and experience with the Microsoft Office suite of products, particularly Microsoft Excel
• Ability to calculate solutions based on customer needs
We would love
• A genuine passion or understanding of the renewable energy industry
Interpersonal Capabilities
• You will effectively engage with stakeholders across the business and externally.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and the ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• You align with the ZEN values, which reflect how you like to work.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are and want to work with a team whose key values match ours.
And, for the record – our people decide our values – not an external consultant!
Full-time
Permanent
Entry Level
70,000 – 80,000 AUD
Legal Counsel, Melbourne
Legal Counsel
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable energy Superpower and is Australia’s first energy company to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
About the role
The role is to support the General Counsel in the provision of legal services to the business in a manner that appropriately enhances and protects the interests of ZEN Energy. The primary area of legal support to the business will be commercially focused, assisting the business with the preparation, negotiation and management of contracts required for energy projects. In addition, the role will support the business in the management of transaction timetables, deliverables, and external legal service providers.
What we will ask of you
- Assist in the drafting of a range of contracts and legal documents, including:
- Term Sheets – PPAs, LGC Contracts, Tolling Agreements, Capacity Agreements, MOUs, etc.
- Full Contracts – PPAs, LGC Contracts, Tolling Agreements, Capacity Agreements, MOUs, etc.
- Development Contracts – RFTs, EWA, EPC, O&M, Supply Contracts, Interface Deeds, Development Agreements, etc.; and
- Ancillary Contracts – NDAs, Consultancy Agreements, PCGs, Novation Deeds, etc.
- Assist in the negotiation of contracts and legal documents with counterparties and external advisors.
- The provision of legal advice relating to contractual rights, obligations, and risks.
- Assist in the management of transaction timetables.
- Assist in the management of transaction deliverables.
- Assisting in the development of business tools, manuals, and templates for all of the above.
- Collaborate with teams to identify and enhance service optimization and improvements
- Assist in the reporting of all specific responsibilities and tasks.
- Assist in the performance of all other incidental responsibilities and tasks associated with the role.
- Assist in ensuring that contractual and risk positions are consistent with Internal Risk & Governance Policies.
- Assist in the management of deviations to Internal Risk & Governance Policies with internal stakeholders.
- Assist in the management of external service providers to ensure quality of advice within agreed scope, fees, and timetable.
- Provide legal advice to ZEN Energy business units.
- Possess understanding of risk allocation and risk allocation principles.
About You:
Education/Qualifications/Experience:
• 3+ years’ work experience in any of Energy, Infrastructure, Projects, or Construction law at large commercial law firm or in-house with a major corporate.
• Undergraduate and/or postgraduate in law from a recognised University
• Admitted to a recognised bar
You will have:
• Exhibit strong values – respect, honesty, integrity, and accountability.
• Ability to manage competition tasks and priorities in a fast-paced environment
• Resilience to change and solutions focused mindset
• Emerging negotiation skills with both legal and commercial matters.
• Ability to maintain strong relationships and work across cultures and geographies.
• Curiosity, imagination, and a keenness to share your findings.
• Technical abilities: Proficient in Microsoft Office suite of applications.
• Communication skills: Ability to collaborate and engage effectively with relevant internal and external stakeholders, with clear presentation and explanation of complex legal issues.
• Passion and initiative, an eye-for-detail, and be outcome driven.
• Sound understanding of the principles of in-house legal or operation of a busy legal practice.
• Proven ability to think on your feet in tough situations and deliver positive business outcomes.
• Strong attention to detail, very organised with the ability to deliver on strict deadlines.
You may also have:
• Industry experience and understanding of issues relating to the electricity market.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are, and who want to collaborate with a team whose key values match ours.
And, for the record – our people decide our values – not an external consultant!
Full-time
Permanent
Associate
100,000 – 115,000 AUD
WORKING AT ZEN
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