Current Vacancies
Customer Engagement Officer, Adelaide
Customer Engagement Officer
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable
energy Superpower and is Australia’s first energy company to have
a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
About the Role
Reporting to ZEN’s Customer Relations Manager, you will be the first point of contact for ZEN Energy’s Retail Electricity Customers’ day-to-day enquiries. Working right at the forefront of our business, the Customer Engagement Officer is responsible for providing a fantastic customer experience to our valued clients with a friendly, process driven, and solution focused attitude.
What we will ask of you
CUSTOMER EXPERIENCE & CULTURE
• Professional handling of all phone, email & portal enquiries
• Identify and explore our customer needs through engaging with the regularly and forming strong relationships
• Make professional recommendations to all clients that are solution/data based
• Respond to all customer enquiries within a reasonable timeframe
• Actively engage on improving our team’s level of communication, productivity, and service
• Provide weekly updates on opportunities to improve the customer experience via customer satisfaction feedback
CUSTOMER SERVICE EXCELLENCE
• Mange payment enquiries, including allocation, reconciliation, and reporting
• Follow-up with customers, as required, on payments
• Manage roll-In/ Out Requests
• Billing Enquiries and updating of customer account details
• Deliver updates and reports to customers
• Understand general contract terms for respective customers
• Accurately capture and record of customer data in ZEN systems
IMPROVING OUR CUSTOMER SERVICE
• Identify improvement opportunities that will deliver a tangible, positive customer impact, and improve ZEN’s operational efficiencies through streamlining processes
• Help to create a culture that focuses on positive customer outcomes and performance in everything we do!
STAKEHOLDER RELATIONSHIPS
• Maintain peer and existing stakeholder relationships
• Demonstrate good communication, cooperation and coordination and active participation with the wider customer relations team and broader ZEN business, including finance, operations, billing and settlements departments.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you do and be ready to laugh and have fun at work.
Education and Qualifications
• Recently completed an undergraduate degree in a related discipline
Skills and Experience
• Ability to engage effectively with relevant internal and external stakeholders
• Passion and initiative, an eye-for-detail, and be outcome driven
• Strong attention to detail and very organised
• Excellent oral and written communication skills and the ability to engage relevant internal and external stakeholders
• Experience negotiating appropriate resolutions to escalated customer enquiries
• Office admin experience or demonstratable skill set
• Working knowledge, understanding and experience with the Microsoft Office suite of products, particularly Microsoft Excel
• Ability to calculate solutions based on customer needs
We would love
• A genuine passion to be part of renewable energy industry
Interpersonal Capabilities
• You will effectively engage with stakeholders across the business and externally.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and the ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• You align with the ZEN values, which reflect how you like to work.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are and want to work with a team whose key values match ours.
And, for the record – our people decide our values – not an external consultant!
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
Bring ideas, curiosity and an open mind to everything.
We deliver on our commitments and strive to lead in all we do.
We laugh and bring joy to each other.
WHY ZEN?
– Weekly coffee catch ups
– Weekly lunch time yoga sessions
– Quarterly social events
– Wellbeing days and other initiatives such as paid flu shots, skin checks, health checks
– Flexible working arrangements
Full-time
Permanent
Entry Level
70,000 – 80,000 AUD
Graduate Data Analyst, Melbourne
Graduate Data Analyst
About the Role
As a Graduate Energy Market Analyst, you will support the development, maintenance and operation of quantitative models that underpin trading decisions, risk management, PPA structuring and retail pricing. Working alongside other analysts and traders, you will apply programming skills and analytical techniques to solve complex problems in Australian energy markets. This position suits someone with strong quantitative foundations and programming competency who wants to develop deep expertise in energy market modelling within a dynamic commercial environment.
Key Responsibilities
Quantitative Model Development & Maintenance
•Assist with building, testing and refining quantitative models used for trading signals, risk assessment, PPA valuation and retail price setting
•Write clean, maintainable code in Python to implement pricing algorithms, forecasting tools and analytical workflows
•Support ongoing model validation and performance monitoring to ensure accuracy and reliability
•Help document model methodologies, assumptions and code logic
Market Analysis
•Analyse supply and demand fundamentals, price dynamics and market trends to inform model inputs and assumptions
•Monitor regulatory developments and assess their implications for model parameters
Reporting & Collaboration
•Build dashboards and visualisation tools to communicate model results to traders and commercial teams
•Collaborate across functions to understand business requirements and translate them into model enhancements
•Contribute to regular reporting on model performance and trading analytics
Continuous Improvement
•Stay current with quantitative techniques, programming languages and industry best practice
•Identify opportunities to automate manual processes and improve model efficiency
•Participate in professional development through training, conferences and industry engagement
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you do and be ready to laugh and have fun at work.
Education and Qualifications
• Relevant undergraduate degree in finance, economics, mathematics, or a related quantitative field
• You will have held a graduate or internship role, either in the last year or during your graduate degree.
Skills and Experience
• Analytical skills with the ability to interpret complex data and make informed decisions.
• Understanding of and interest in the energy market.
• An interest in trading, market data, and analytical tools.
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Exposure to financial modelling and risk management techniques.
• Proficiency in data analysis techniques
• Proficiency in compliance and reporting frameworks
Work Environment
We work hard to create a safe working space for all our team, this includes a healthy working culture and environment.
Our Non-Negotiables are:
• We always act safely.
• We respect others’ opinions.
• We seek insights from those who are different to us.
• We are honest and own our failings.
• We strive for excellence individually and as a team.
WHY ZEN?
– Weekly coffee catch ups
– Weekly lunch time yoga sessions
– Quarterly social events
– Wellbeing days and other initiatives such as paid flu shots, skin checks, health checks
– Flexible working arrangements
Full-time
Permanent
Graduate
75,000 – 85,000 AUD
Data Analyst/Power Platform Developer, Adelaide
Data Analyst/Power Platform Developer
JOB TITLE Data Analyst/Power Platform Developer
LOCATION Adelaide or Melbourne
REPORTS TO Manager, Business Workflow Development, Customers
About the Role
The position is part of the Customer Experience Development Team who are dedicated to enhancing the customer experience and empowering the business. We focus on creating streamlined workflows, ensuring data integrity, and providing easier, more reliable access to information – so teams can work smarter and customers benefit from seamless interactions.
The successful applicant will work as part of a team and assist with development and continuous improvement of organisation-wide reporting and analytics to inform decision‑making, drive business improvements, and elevate customer outcomes. There will be a strong focus on developing and maintaining customer data, building automated customer reports and managing the Microsoft Power Platform environments.
Key Focus Areas
•Design, build and maintain in-house queries, data models and dashboards (Databricks, Power BI) that illuminate performance and identify business improvement opportunities.
•Develop automated customer reports using Paginated Reports and Power Automate, reducing manual effort and improving consistency.
•Build, maintain and optimise Power Automate workflows to streamline business processes.
•Manage Power BI workspaces, permissions, dataset refresh schedules, and gateway connections.
•Oversee development-to-production deployment pipelines, ensuring structured version control and governance.
•Ensure best practices for error handling, logging, and security.
•Partner with cross-functional stakeholders to understand requirements and deliver analytics for complex projects (e.g., customer reports, Salesforce data and workflow improvements, billing accuracy, customer contract data, sales opportunities, risk/compliance reporting).
Education and Qualifications
• Relevant undergraduate degree with strong academic record or other relevant quantitative discipline (e.g. IT, Commerce, Data Science, Economics, Finance).
Skills and Experience
• Proven experience in applying well-developed problem-solving skills (quantitative, conceptual).
• Critical thinking – ability to understand and analyse business problems and find solutions.
• Project Management skills implementing methodologies and frameworks for reporting and evaluating new concepts.
• Curiosity, imagination, and a keenness to share your findings
• Ability to engage effectively with relevant internal and external stakeholders, with clear presentation and explanation of complex information.
• Passion and initiative, an eye-for-detail, and be outcome driven
• Strong attention to detail, very organised with the ability to deliver on strict deadlines.
• Experience with Salesforce, Azure/Databricks highly regarded.
• Energy industry experience highly regarded.
Technical Capabilities
• Mix of SQL, Python, DAX, Power Query (M) and Power Fx.
• Proven experience in Microsoft products such as Excel, Power BI, Power Automate and Paginated Reports.
• Proficiency in data modelling concepts.
Full-time
Permanent
Associate
110,000 – 130,000 AUD
ZEBRE Asset Manager (Templers BESS), Adelaide
ZEBRE Asset Manager (Templers BESS)
Job Title Asset Manager (Templers BESS)
Location South Australia/ Victoria
Reports to Primary report Chief Performance Officer
Secondary report EGM Assets
About the Role:
The Asset Manager will be responsible for the end-to-end operational, technical, and commercial performance of the Templers 111MW / 300MWh Battery Energy Storage System (BESS). This role ensures that ZEBRE’s physical asset is maintained to the highest standards, remains compliant with Australian energy regulations, and fulfills all obligations under the Toll and Maintenance agreements while proactively managing HSE risks.
Key Asset Parameters
•Asset: Templers BESS (111MW / 2.7 Hours)
•Counterparties: ZEN Energy (Offtaker/Toller), Sungrow (OEM/Maintenance Provider), ElectraNet (transmission service provider), with reduced engagement required with further counterparties
•Location: South Australia (NEM)
Key Responsibilities
•Contract & Commercial Management
•Health, Safety, and Environment (HSE) Leadership
•Technical Operations & Reliability
•Stakeholder & Regulatory Relations
Education and Qualifications
• BESS Expertise: Minimum 3+ years in utility-scale renewable asset management, specifically with Lithium-ion BESS.
• Technical Background: Degree in Electrical Engineering, Renewable Energy, or a related field.
Skills and Experience
• Contractual Acumen: Proven experience managing complex Energy Purchase Agreements (PAs) or Tolling Agreements will be viewed favourably
• HSE Rigor: Demonstrated experience in managing high-risk contractors and improving safety cultures in industrial settings will be viewed favourably
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• Conflict Resolution with the ability to hold OEMs (like Sungrow) accountable under pressure.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Data Literacy: Ability to interpret battery degradation curves and performance reporting
• NEM Knowledge: General understanding of the Australian National Electricity Market (NEM) and FCAS markets.
Full-time
Permanent
Mid-level Senior
130,000 – 150,000 AUD
FAQS
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
- Bring ideas, curiosity and an open mind to everything.
- We deliver on our commitments and strive to lead in all we do.
- We laugh and bring joy to each other.
We currently have offices in Adelaide, Sydney and Melbourne, with business support capabilities in Brisbane. We are constantly expanding our client and partner base and are focused on growing throughout Australia.
We are proud of our culture and our conduct.
We have a very clear policy and code of conduct. This code covers the need to act ethically in all our business dealings, in the communities we serve, our customers, suppliers, governments, and governing bodies.
Our code of conduct stipulates the need to act ethically in our dealings. It requires “honesty, respect, fairness and a courteous manner in all dealings with customers, clients, co-workers, suppliers, management and the general public;.”
Every team member is required to accept our code of conduct before commencing employment with the business. Any breach of this code is regarded as a breach of the employment contract.