Current Vacancies
Office Manager, Melbourne
Office Manager
Summary:
We are seeking an experienced Office Manager to oversee the daily operations of our office. The ideal candidate will be responsible for managing administrative tasks, ensuring the smooth running of the office, and providing support to staff members. The Office Manager will be the first point of contact for visitors and clients, and will be responsible for maintaining a professional and welcoming environment.
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation. ZEN is accelerating Australia’s path to becoming a renewable energy Superpower and is Australia’s first energy company to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
Role Responsibilities:
1. Workplace Health & Safety (WHS)
• Act as a member of the WHS Committee, ensuring compliance in the Melbourne office.
• Conduct daily and weekly safety inspections, identify hazards, and report potential risks.
• Perform quarterly office inspections, maintaining a safe work environment.
• Manage first aid and fire warden requirements, including coordinating training sessions.
• Ensure that all contractor safety documentation e.g. insurances comply with minimum standards
2. Facilities & Space Management
• Act as the tenant representative for building and emergency management.
• Oversee all building repairs, maintenance, and facilities management through the RACV Building Manager.
• Collaborate with the Adelaide Office Manager (and other ZEN offices) to ensure consistency in services and processes.
• Plan and coordinate office relocations, fit outs, and space optimization projects.
• Ensure that the office environment is orderly and well maintained.
• Assist the Sydney office with general office management requirements as needed.
• Coordinate office I.T equipment and asset management
• Manage Office access and security management during business and after hours
3. Events & Staff Engagement
• Serve as a member of the Social and Wellbeing Committee.
• Plan, coordinate, and execute internal and external meetings, as well as team-building activities.
• Assist in the organisation and smooth execution of company events.
• Organise catering as required.
• Ensure all meetings, events, conferences, board meetings are booked within specified budget.
4. Supplies & Inventory Management
• Monitor and maintain office kitchen and stationery supplies, ensuring stocks meet employee
needs.
• Review and manage procurement processes for supplies and services.
5. Collaboration & Support
• Support other departments with ad hoc tasks and special projects.
• Greeting and providing support to company visitors and issue visitors passes.
• Setting up appointments and managing meeting rooms.
• Assist the Group EAs with travel bookings as required.
• Establish and maintain relationships with internal teams and external vendors (landlord,
renovation company, property management company, travel agents and trade services, etc.)
• Recommend process improvements to create greater efficiencies in our projects, programs, and
day to day operations
7. General Office Administration
• Maintain accurate record-keeping and ensure documentation is up to date.
• Monitor compliance with company policies.
• Coordinate cross-functional tasks, supporting company-wide initiatives.
• Develop and implement office policies and Standard Operating Procedures.
• Responsible for mailing and shipping packages for the Melbourne office.
• Credit card reconciliation
• Track business expenses and prepare expense reports.
• Demonstrate effective communication, cooperation, coordination, and active participation with stakeholders at all levels.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Skills and Experience
• 3+ years of work experience in office/facility management roles.
• Highly organised Office Management skills.
• Ability to work both autonomously and in a collaborative team environment.
• Proven experience in office administration or management.
• Knowledge of WHS regulations and compliance procedures.
• Strong organizational and time-management skills.
• Proficiency in office software (e.g., Microsoft Office Suite, scheduling tools).
• Excellent communication and interpersonal abilities.
• Demonstrated ability to manage multiple tasks and projects simultaneously.
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• Curiosity, imagination, enthusiasm & a sense of humour.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Scheduling & Calendar Management: Efficient use of Outlook, Google Calendar, or scheduling apps.
• Facilities & Inventory Management: Familiarity with tools for managing building maintenance and office supplies
• Knowledge of travel platforms (e.g., Corporate Traveller).
• WHS Compliance: Experience with safety tracking
• IT & Troubleshooting: Basic technical skills for resolving minor IT issues and managing office equipment.
• Document & Records Management: Proficiency in systems like SharePoint or DocuSign for handling documents securely.
• Digital Security Awareness: Understanding cybersecurity practices to safeguard office systems and data
Details:
Location: on-site, Melbourne VIC 3000
Start Date: Flexible
Permanent, part-time 4-days per week (0.8)
Salary: $85-95k plus super – full time equivalent
Why ZEN?
Paid Wellbeing and Volunteer Leave
Access to Employee Assistance programs, Professional Development, and Mentorship programs
Interested but not sure if you have the skills? We hope you’ll still apply.
Due to the volume of applications we cannot guarantee individual requests for application updates and feedback.
Part-time
Permanent
Associate
85,000 – 95,000 AUD
Senior Systems Developer – Data Analytics, Melbourne
Senior Systems Developer – Data Analytics
ZEN stands for ZERO EMISSIONS NOW. Not tomorrow.
Australia’s first electricity retailer to have a near-term science-based emissions reduction target in line with limiting global warming to 1.5°C.
About the Role
Information technology systems are fundamental to the success of ZEN’s energy trading activities. This role is part of a highly talented team of developers and data analysts who are delivering the critical wholesale and retail energy trading and risk management system functionality for the company.
The role will develop and maintain software systems that integrate third party platforms with market systems, providing an integrated solution for ZEN’s trading functions in the Australian energy markets.
Given that ZEN is fundamentally an energy trading company, this role is pivotal to the ongoing success of ZEN in leading Australia into a more sustainable energy future.
Key Responsibilities:
- Develop and maintain applications using C#, .NET Framework, Python, and SQL
- Develop unit tests and system integration tests
- Work closely with stakeholders to understand and implement complex algorithmic logic
- Translate energy and trading business requirements into software design and solutions
- Contribute to architectural decisions and participate in code reviews
- Optimize code for performance, scalability, and maintainability
- Document solutions
- Collaborate with other developers, data engineers, and business teams in an agile environment
- Undertake work in accordance with the team coding standards, security standards and agreed SDLC processes
- Work Health and Safety Management at ZEN
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Education and Qualifications
• A degree in an appropriate field.
Experience
• 5 or more years of experience in software development
Technical Skills Required
• Strong proficiency in C#, .NET Framework, Python, and SQL
• Ability to understand and implement complex mathematical or algorithmic models
• Excellent problem-solving skills and a strong analytical mindset
• Effective communicator who can work well across technical and non-technical teams
• Comfortable working in a hybrid team setup with both in-office and remote collaboration
Desirable
• Experience with PySpark, Databricks, or big data platforms
• Capability with front end development, especially React
• Familiarity with Terraform, Azure DevOps, and CI/CD pipelines
• Knowledge of Azure cloud services
• Background in mathematics, engineering, or a related technical discipline
• Previous experience in energy markets or financial trading environments
Personal and Professional Capabilities
• An interest in the energy industry, the transition to the renewables and the role of information systems in energy trading
• A high level of energy and vitality
• A high degree of professionalism and integrity
• Exceptional interpersonal skills including fostering communication between people and conflict resolution
• A proven ability to work with a minimum of supervision, ensuring closure and delivery on intended results
• Strong attention to detail, high accuracy, and ability to deliver on deadlines
• The ZEN values will sit well with you and be reflective of the way you work
Why ZEN:
– 4 paid wellbeing days, and 1 paid volunteer day, in addition to 4 weeks AL and 2 weeks PL
– Hybrid working arrangement of Tuesday and Thursday onsite (Melbourne CBD) plus an extra office day of your choosing
– Wellbeing initatives such as paid onsite skin checks, flu shots, health checks, massages, regular lunches and morning teas.
– A number of working groups such as RAP, DEI, Social and Wellbeing
– Access to professional development budgets
– Regular mentoring programs
Interested but not sure if you’re a fit? We’d love for you to still apply!
Full-time
Permanent
Mid-level Senior
130,000 – 150,000 AUD
Senior Risk Analyst, Melbourne
Senior Risk Analyst
Title: Senior Risk Analyst
Location: Melbourne CBD
Site Requirement: Hybrid, in-office 3 days per week
Salary: $135k – $145k plus 11.5% superannuation
Summary of Benefits: Paid quarterly wellbeing day, paid Volunteer Leave, salary sacrifice, leave purchase, 18 weeks parental leave
Learn More About ZEN, here: https://www.zenenergy.com.au/work-with-us/life-at-zen/
About the Senior Risk Analyst Role
The primary purpose of this role is to lead ZEN in managing and mitigating risk within the wholesale energy markets by collaborating closely with the trading and risk management teams, analysing market data, evaluating potential risks, and implementing strategies to optimize trading.
ZEN recognises that a strong culture – where all employees have genuine opportunities to thrive and succeed – is a strong driver of business performance. This role exists to drive a culture of accountability and delivery through clarity of direction creating a governance-centric and resilient team.
Reporting to the Manager Risk Analytics & Reporting, this role touches key functions in the ZEN business, with a concurrent focus on fostering a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines
What we will ask you to do:
Risk Analytics
• Develop, own, and maintain the controls, processes, and systems to deliver the analytical functions from a governance perspective (SIM Energy / other ETRM system)
• Drive the ongoing development and improvement of market risk and credit risk measurement tools and appropriate reporting of risk factors to electricity, environmental products, and other relevant products.
• Building risk models to evaluate the range of potential financial outcomes from ZEN’s hedging strategies
• Maintenance and upgrade of systems and methodologies for the valuation of derivatives for mark-to-market
• Independent risk reviews on structured transactions such as new build generation investments, new products, and other transactions
• Operate and upgrade tools and methodologies for credit risk assessments of wholesale trading counterparties
• Market Monitoring: Monitor market movements and regulatory changes to identify emerging risks and make informed trading decisions.
• Data Analysis: Utilize advanced analytical tools to interpret large datasets, generating insights that drive risk management strategies.
• Risk Mitigation: Implement risk mitigation techniques, ensuring the company’s exposure to market fluctuations is effectively managed.
• Collaborative Approach: Work closely with the trading and broader risk management teams to provide risk insights and support strategic decision-making.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Skills and Experience
• Minimum 3-5 years of experience in Wholesale Energy.
• Tertiary skills in engineering, mathematics, statistics or other quantitative discipline.
• Prior risk analysis experience is desirable.
Technical Capabilities
• Proficiency in using statistical methods.
• Proficiency in programming languages, including Python, SQL, and PowerBI
• Proficiency in Microsoft suite including but not limited to excel, PowerPoint, word etc.
• Proficiency in using databases.
• Intermediate proficiency in Reporting tools preferred.
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and be reflective of the way you like to work.
Work Environment
We work hard to create a safe working space for all our team, this includes a healthy working culture and environment.
Our Non-Negotiables are:
• We always act safely.
• We respect others’ opinions.
• We seek insights from those who are different to us.
• We are honest and own our failings.
• We strive for excellence individually and as a team.
Full-time
Permanent
Mid-level Senior
135,000 – 145,000 AUD
Retail Billing & Operations Analyst, Melbourne
Retail Billing & Operations Analyst
Retail Billing and Operations Analyst
Location: Melbourne, VIC
Salary: $98,000 to $108,000 base plus super
Advertisement Length: 30/05/2025 to 14/06/2025
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable
energy Superpower and is Australia’s first energy company to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
In the 5 years since we secured our electricity retail license, we have brought together a community of sustainability-driven customers (governments, businesses, industries, and residents), renewable energy suppliers and capital partners. Our key customers include the South Australian Government, CSIRO’s sites in New South Wales, Victoria, and the Australian Capital Territory, Bunnings in Victoria and South Australia and the Southern Sydney Regional Organisation of Councils (SSROC) which comprises twenty-five local councils in New South Wales, four of them in the top ten by size.
We have contracted renewable energy and environmental certificates from a significant portfolio of solar and wind farms across Australia and are actively growing our firmed renewable energy supply.
We are active members of the Diversity Council of Australia, The Clean Energy Council, the Melbourne Chamber of Commerce and Showcase SA. We recently launched the first phase of our reconciliation action plan, have a thriving women’s network, ZEN-A, and an active Wellbeing program, designed, and led by our team.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are, and who want to work with a team whose key values match ours. And, for the record – our people decide our values – not an external consultant!
This role is responsible for the timely and accurate retail customer onboarding and billing process, including responsibility for the relevant business systems, processes, tools and to provide support for a diverse range of business stakeholders (including sales, account managers and finance) regarding billing/retail operations issues. Develop hands-on technical solutions and/or act as an advocate for delivery within existing support teams. Assist the initial sizing/scoping of initiatives or feasibility studies of different types of improvement opportunities.
Key Responsibilities and Accountabilities:
1. Day to day management of the operation and maintenance of retail billing and settlement systems and all associated systems, processes, and tools to ensure they are efficient, timely and accurate. Includes routine and manual billing, adjustments, and fee/charge reconciliations
2. Ongoing direct liaison with the billing system. Includes (i) scoping, raising and managing issues and change requests through to completion; (ii) monitoring and ensuring billing system and delivery performance is at or above agreed levels.
3. Ensure system robustness by auditing input/output data quality and system performance and resolving issues as they occur.
4. Lead the identification, development and implementation of a range of continuous improvement initiatives regarding billing system functions and the associated business processes and procedures.
5. Support stakeholders across the business (including finance, pricing, sales and account managers as required) in terms of their data/information needs< ad-hoc analysis, system operation and any associated training. Ensure that business processes across the business are streamlined without gaps or duplication.
6. Directly liaise with industry participants (including AEMO, meter data service providers and distributors) to promptly diagnose and resolve issues as required.
7. Problem Solving & Decision Making. Includes (i) Formulate useful analysis from the available data, systems, and models (ii) Define the specifics of what needs to be delivered, a confident hands-on attitude is also a necessity (iii) Flexible approach and able to take on a strategic view to deliver results under constantly changing priorities
8. Perform other retail operations tasks, including supporting and performance B2B/B2M functions, as required.
9. Carry out other ad-hoc duties as required from time to time
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Education and Qualifications
• 1-3 years’ work experience (retail electricity preferred)
• Formal qualifications – tertiary qualification preferred, not mandatory
Skills and Experience
• Familiarity with key National Energy Market retail processes, such as Change Requests, Service Orders, meter data provision, billing cadences
• SQL experience desirable
• Strong attention to detail and ability to deliver on strict deadlines
• Experience understanding complex problems and able to design innovative solutions
• Passion and initiative, an eye-for-detail, and be outcome driven
• Excellent oral and written communication skills and the ability to engage relevant internal and external stakeholders
• Proficiency in Microsoft Office
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Specific technical capabilities relevant to the role – may include IT platforms, tools, market platforms, communications capabilities. Try to include proficiency level.
Work Environment
We work hard to create a safe working space for all our team, this includes a healthy working culture and environment.
Our Non-Negotiables are:
• We always act safely.
• We respect others’ opinions.
• We seek insights from those who are different to us.
• We are honest and own our failings.
• We strive for excellence individually and as a team.
Work Health and Safety Management at ZEN
All employees of ZEN Energy are responsible for ensuring a safe working environment. All staff have a duty to work safely at all times and under all circumstances. We are committed to sustaining a safe workplace and healthy employee working environment. ZEN Energy emphasises the importance of safety within its culture & places a high degree of importance on all team members contributing to a safe environment for our staff & clients.
Environmental Management at ZEN
ZEN is committed to minimising its negative environmental impacts and preventing pollution. We strive to continuously improve our environmental performance and every employee has a vital role to play to help us achieve our environmental objectives.
You can help by:
• Complying with instructions and requirements in ZEN procedures, policies, or work instructions.
• Minimise and prevent pollution; such a reducing waste going to general rubbish and landfill, maximise recycling, report any leaks, minimise chemical use, minimise water and energy use where possible.
• Report any environmental incidents, spills, leaks, non-compliance with policies and procedures, excessive noise, complaints, or other identified environmental impacts.
• Actively participate in discussions on the environmental management system and provide suggestions or initiatives on how ZEN can improvement its environmental performance.
Information Security Management at ZEN
All personnel involved in the ISMS (employees, contractors and third parties) are responsible for:
• Complying with the ISMS together with any supporting policies, standards, and procedures
• Complying with all security controls established
• Reporting security breaches and taking necessary corrective actions
• Taking appropriate actions to protect information asset
• Using the information processing resources only as authorised and intended by the system owner
Full-time
Permanent
Mid-level Senior
98,000 – 108,000 AUD
I like working at ZEN because I feel empowered and encouraged to contribute to positive change for a sustainable future in Australia.
More than anywhere else, I feel part of a team that is united by the same purpose.
Diversity to me is about diverse thought, opinions, perspectives, and insight. Healthy debate, alternative viewpoints, opening a window to let the fresh air in! Being open to learning from others is the path to true joy – one of ZEN’s core values.
We’re in a time of great transformation. A time that requires all of us to innovate, to be agile, to take risks, and to be willing to invest in our future. Innovation, creativity, and industriousness is in the very DNA of Australians. And it is these very strengths that drive the success of ZEN Energy.
ZEN’s focus is on solutions that will secure a healthy, renewable future for all.
FAQS
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
- Bring ideas, curiosity and an open mind to everything.
- We deliver on our commitments and strive to lead in all we do.
- We laugh and bring joy to each other.
We currently have offices in Adelaide, Sydney and Melbourne, with business support capabilities in Brisbane. We are constantly expanding our client and partner base and are focused on growing throughout Australia.
We are proud of our culture and our conduct.
We have a very clear policy and code of conduct. This code covers the need to act ethically in all our business dealings, in the communities we serve, our customers, suppliers, governments, and governing bodies.
Our code of conduct stipulates the need to act ethically in our dealings. It requires “honesty, respect, fairness and a courteous manner in all dealings with customers, clients, co-workers, suppliers, management and the general public;.”
Every team member is required to accept our code of conduct before commencing employment with the business. Any breach of this code is regarded as a breach of the employment contract.