Current Vacancies
ZEBRE Asset Manager (Templers BESS), Adelaide
ZEBRE Asset Manager (Templers BESS)
Job Title Asset Manager (Templers BESS)
Location South Australia/ Victoria
Reports to Primary report Chief Performance Officer
Secondary report EGM Assets
About the Role:
The Asset Manager will be responsible for the end-to-end operational, technical, and commercial performance of the Templers 111MW / 300MWh Battery Energy Storage System (BESS). This role ensures that ZEBRE’s physical asset is maintained to the highest standards, remains compliant with Australian energy regulations, and fulfills all obligations under the Toll and Maintenance agreements while proactively managing HSE risks.
Key Asset Parameters
•Asset: Templers BESS (111MW / 2.7 Hours)
•Counterparties: ZEN Energy (Offtaker/Toller), Sungrow (OEM/Maintenance Provider), ElectraNet (transmission service provider), with reduced engagement required with further counterparties
•Location: South Australia (NEM)
Key Responsibilities
•Contract & Commercial Management
•Health, Safety, and Environment (HSE) Leadership
•Technical Operations & Reliability
•Stakeholder & Regulatory Relations
Education and Qualifications
• BESS Expertise: Minimum 3+ years in utility-scale renewable asset management, specifically with Lithium-ion BESS.
• Technical Background: Degree in Electrical Engineering, Renewable Energy, or a related field.
Skills and Experience
• Contractual Acumen: Proven experience managing complex Energy Purchase Agreements (PAs) or Tolling Agreements will be viewed favourably
• HSE Rigor: Demonstrated experience in managing high-risk contractors and improving safety cultures in industrial settings will be viewed favourably
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• Conflict Resolution with the ability to hold OEMs (like Sungrow) accountable under pressure.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Data Literacy: Ability to interpret battery degradation curves and performance reporting
• NEM Knowledge: General understanding of the Australian National Electricity Market (NEM) and FCAS markets.
Full-time
Permanent
Mid-level Senior
130,000 – 150,000 AUD
Customer Engagement Officer, Adelaide
Customer Engagement Officer
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable
energy Superpower and is Australia’s first energy company to have
a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
About the Role
Reporting to ZEN’s Customer Relations Manager, you will be the first point of contact for ZEN Energy’s Retail Electricity Customers’ day-to-day enquiries. Working right at the forefront of our business, the Customer Engagement Officer is responsible for providing a fantastic customer experience to our valued clients with a friendly, process driven, and solution focused attitude.
What we will ask of you
CUSTOMER EXPERIENCE & CULTURE
• Professional handling of all phone, email & portal enquiries
• Identify and explore our customer needs through engaging with the regularly and forming strong relationships
• Make professional recommendations to all clients that are solution/data based
• Respond to all customer enquiries within a reasonable timeframe
• Actively engage on improving our team’s level of communication, productivity, and service
• Provide weekly updates on opportunities to improve the customer experience via customer satisfaction feedback
CUSTOMER SERVICE EXCELLENCE
• Mange payment enquiries, including allocation, reconciliation, and reporting
• Follow-up with customers, as required, on payments
• Manage roll-In/ Out Requests
• Billing Enquiries and updating of customer account details
• Deliver updates and reports to customers
• Understand general contract terms for respective customers
• Accurately capture and record of customer data in ZEN systems
IMPROVING OUR CUSTOMER SERVICE
• Identify improvement opportunities that will deliver a tangible, positive customer impact, and improve ZEN’s operational efficiencies through streamlining processes
• Help to create a culture that focuses on positive customer outcomes and performance in everything we do!
STAKEHOLDER RELATIONSHIPS
• Maintain peer and existing stakeholder relationships
• Demonstrate good communication, cooperation and coordination and active participation with the wider customer relations team and broader ZEN business, including finance, operations, billing and settlements departments.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you do and be ready to laugh and have fun at work.
Education and Qualifications
• Recently completed an undergraduate degree in a related discipline
Skills and Experience
• Ability to engage effectively with relevant internal and external stakeholders
• Passion and initiative, an eye-for-detail, and be outcome driven
• Strong attention to detail and very organised
• Excellent oral and written communication skills and the ability to engage relevant internal and external stakeholders
• Experience negotiating appropriate resolutions to escalated customer enquiries
• Office admin experience or demonstratable skill set
• Working knowledge, understanding and experience with the Microsoft Office suite of products, particularly Microsoft Excel
• Ability to calculate solutions based on customer needs
We would love
• A genuine passion to be part of renewable energy industry
Interpersonal Capabilities
• You will effectively engage with stakeholders across the business and externally.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and the ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• You align with the ZEN values, which reflect how you like to work.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are and want to work with a team whose key values match ours.
And, for the record – our people decide our values – not an external consultant!
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
Bring ideas, curiosity and an open mind to everything.
We deliver on our commitments and strive to lead in all we do.
We laugh and bring joy to each other.
WHY ZEN?
– Weekly coffee catch ups
– Weekly lunch time yoga sessions
– Quarterly social events
– Wellbeing days and other initiatives such as paid flu shots, skin checks, health checks
– Flexible working arrangements
Full-time
Permanent
Entry Level
70,000 – 80,000 AUD
FAQS
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
- Bring ideas, curiosity and an open mind to everything.
- We deliver on our commitments and strive to lead in all we do.
- We laugh and bring joy to each other.
We currently have offices in Adelaide, Sydney and Melbourne, with business support capabilities in Brisbane. We are constantly expanding our client and partner base and are focused on growing throughout Australia.
We are proud of our culture and our conduct.
We have a very clear policy and code of conduct. This code covers the need to act ethically in all our business dealings, in the communities we serve, our customers, suppliers, governments, and governing bodies.
Our code of conduct stipulates the need to act ethically in our dealings. It requires “honesty, respect, fairness and a courteous manner in all dealings with customers, clients, co-workers, suppliers, management and the general public;.”
Every team member is required to accept our code of conduct before commencing employment with the business. Any breach of this code is regarded as a breach of the employment contract.